Artwork:

Custom design fees for 3D image creation are based on the complexity of the work required.

International orders:

Orders shipped to countries outside the United States may be subject to additional fees, including duties and taxes, which are the responsibility of the customer.

Pricing:

Our pricing reflects typical engraving times for most designs, but complex designs may have additional costs. Personalization and customization charges are itemized on quotations and there is a packaging and handling fee quoted on a per carton basis.

Inventory management:

We try to maintain all items in inventory, but we cannot be held responsible if any item is unavailable. Order quantities may be reduced at any time before production, but changes must be made in writing and acknowledged by us before they are effective.

Rush Orders:

Rush orders may have additional charges.

Ordering:

We do not accept verbal or telephone orders and all orders must be made on our website www.alt3dcrystals.com

Payment Terms:

We accept all major credit cards and PayPal and all orders must be paid in full before production.

Productions:

Production time is normally two to three business days from final approval of artwork. Specific shipping dates will be quoted at the time of order and may vary depending on quantities and inventory status.

Packaging:

Standard packaging for crystal products is individual gift boxes with black satin lining inside and all products come individually sleeved.

Shipping:

ALT 3D Crystals offers free standard shipping on orders of $100 or more delivered within the United States. Orders under $100 ship within the United States for a flat rate of $10.

Orders are generally shipped using trusted carriers such as USPS, UPS, or another appropriate delivery provider. Delivery times may vary depending on destination, production time, product availability, and carrier conditions.

Expedited shipping, rush delivery, special handling, oversized shipments, or other premium shipping services may be subject to additional charges. Any applicable additional shipping charges will be communicated or shown before the order is completed or fulfilled.

Parcel Shipments:

Standard shipping within the United States is provided free of charge.

Additional charges may apply only when a customer requests expedited delivery, special shipping arrangements, or additional handling beyond the standard shipping service.

Carrier Type:

The company ships all courier orders via UPS and USPS Ground service. Other services from these carriers are available upon customer request. Customers can contact us for service availability and specifics. Other carrier services can be arranged upon customer request. Any pickup charges will be charged to the customer, and the customer is responsible for loss, damage, and/or the carrier’s failure to meet their service commitments.

Shipment Tracking:

Once an order has been shipped, the customer will receive an email with the carrier’s shipment tracking number. The customer can check the progress of the shipment using the carrier’s online system.

Product Quality and Guarantee:

Defects in material and workmanship will be corrected without charge.